Refunds and Returns

Some stores have a no-questions-asked exchange policy for customers who change their mind. This usually means you can swap for another item or a credit note. Occasionally, a store returns policy lets you get a refund but it’s up to the store.

We do not offer refunds if you have changed your mind about a particular purchase, so please choose carefully.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Contact us at for any questions related to refunds and returns.

Ministry of Consumer Affairs, P.O Box 1473, Wellington. Phone (04) 474 2750, Fax (04) 473 9400.

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