We note that some stores have a no-questions-asked exchange policy for customers who change their mind. Due to the nature of our business we do not offer a no question’s asked exchange. If there is a minor fault with your purchase, within reason for a second hand product, we may choose to repair, replace the item where possible, where we are possibly unable to repair or replace we may offer a credit note. Please check over your item well instore before purchase, if you are unsure feel free to ask a staff member for help. Upon delivery please check the item is fit for use as soon as possible so any minor issues can be resolved in a timely manor.

Due to the nature of our business, we do not offer refunds if you have changed your mind about a particular purchase. We ask that you please choose your purchase carefully. And if you are buying for someone else, you could maybe consider a gift card.

If the goods are deemed faulty, within a short succession of use and the price reflected more use or wear than reasonably expected, then we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Please get in touch with any of your concerns or questions related to refunds and returns. Contact Us

Ministry of Consumer Affairs, P.O Box 1473, Wellington. Phone (04) 474 2750, Fax (04) 473 9400.


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